The Challenge

Ericsson selected Cushman & Wakefield to provide Project Management and Facilities Management Services after deciding to locate its Global Network Operation Center (GNOC) in Mexico. As part of their commercial strategy, Ericsson decided to centralize their operations in strategic countries within the region that offer low operational costs and highly trained technical staff; hence, Mexico was chosen for their GNOC in the Americas.

The Solution

Currently, Cushman & Wakefield’s Facilities Management team delivers services for Ericsson in six different sites (four transitioned and two new), covering 436,000 square feet.
The complexity of Ericsson’s operation includes 24/7 critical services at the GNOC sites, as well as coordinated processes with North America (U.S. and Canada) and South America (Brazil, Argentina, Colombia and Chile).
Cushman & Wakefield assigned an experienced regional team to coordinate efforts between countries, implemented an “Integrated Workplace Management System” (Big Center), and relocated our professionals from other accounts to Ericsson as an part of the strategy to ensure the successful delivery of services.

The Result

Currently, Cushman & Wakefield’s Facilities Management team delivers services for Ericsson in six different sites (four transitioned and two new), covering 436,000 square feet. As part of their commercial strategy, Ericsson decided to centralize their operations in strategic countries within the region that offer low operational costs and highly trained technical staff; hence, Mexico was chosen for their GNOC in the Americas.

"More and more, our clients are looking for a partner that can deliver services for their networks from end to end while keeping low operational costs. With this new center, we are investing in increasing our capacities to satisfy these new demands with remote services.”
– ORVAR HUNTING
Service Delivery Chief, Ericsson