Avaya - In It Together

Our team leveraged the power of our resources and brand to develop solutions that aligned with Avaya’s strategy. We augmented the account team with management consulting to lay the framework for a long-term site strategy. Cushman & Wakefield’s Portfolio Services Center (PSC) provided us with variable resources to plug critical gaps that Avaya was looking to eliminate. Additionally, we called on our C&W Services and mobility partners to address immediate needs – the deployment of the space planning function was critical to enable rapid site consolidation and downsizing modeling.

As a service provider, it was essential for Cushman & Wakefield to be flexible and responsive to meet the needs of the client as their business strategy changes. This responsibility was heightened due to the major restructuring underway. In this situation, the top priority was to continue to provide uninterrupted real estate services while carefully balancing the needs of all stakeholders: Avaya, vendors and Cushman & Wakefield account team.

Working together, we were able to not only to ensure uninterrupted real estate services, but to deliver a portfolio strategy that was aligned to Avaya’s restructuring objectives.

Initially, we spent a lot of time on operational tactics, which included coordinating resources and migrating technology from various departments and systems, then consolidating into a single repository. This allowed us easy access to the business drivers of the decision process. Leveraging site data, headcount numbers, site location analysis and a plethora of other information was fundamental in underpinning confident decision making to significantly reduce Avaya’s portfolio.

Workplace redesign was a top priority for Avaya - essential to attracting top talent and demonstrating Avaya’s culture, tools and capabilities to their clients. The new space has sophisticated designs and amenities, flexible workspaces, enhanced digital tools, and of course, incorporates Avaya’s latest phone and video conferencing solutions.

Due to the success of this assignment, Cushman & Wakefield received the “2018 Best Outsource Services Provider” at Avaya’s Supplier Days event held in Singapore.