CONTACT US
Share: Share on Facebook Share on Twitter Share on LinkedIn I recommend visiting cushmanwakefield.com to read:%0A%0A {0} %0A%0A {1}
Global investment bank Global investment bank

Discover how we never settle for the status quo when it comes to creating real estate solutions for our clients.

Citibank | Facility Services

Fostering a True Alliance Partnership

01 The Opportunity

Cushman & Wakefield has provided Facility Services to Citibank for over 25 years. In 2014, we were awarded a contract to provide Integrated Facilities Management (IFM) and Infrastructure Project Management services to all of the office/administrative, critical and retail locations across North America. In 2018, through a global RFP, Citibank chose to extend its relationship with Cushman & Wakefield.

02 The Solution

Cushman & Wakefield account leadership turned its focus from task-based to output-based, as well as elevating the relationship with Citibank to that of a true alliance partner. We focused on alignment of the new goals and objectives at the forefront of Citibank's mind, including innovation, sustainability and the user experience, allowing us to evolve from a service provider to a thought leader. Several steps were taken to instill these new goals across the organization:

Training Programs: Training programs focused on creating a positive user experience for Citibank. Our staff is now seen throughout the organization, checks in frequently, and connects with users.

Aligning Goals: We created organization-wide objectives that not only aligned with Citibank’s vision, but could be achieved by everyone in the organization, regardless of their level or position.

Employee Recognition Program: Cushman & Wakefield leadership turned to the account team to determine what members wanted to see in terms of motivation, engagement, and how they wanted to be recognized. Team feedback, tied to the aligned goals, enabled us to create more meaningful initiatives for everyone involved with the account.

Organizational Changes: In order to drive performance in key areas, such as Health & Safety, Innovation, Sustainability and Project Management, we created new opportunities for both existing talent and to bring in outstanding external experts.

Developing the Leadership Team: An outstanding team needs outstanding leadership. We implemented regular meetings with expert coaches to help our leadership team grow even further, and stay focused on communication and driving desired outcomes.

03 The Results

Once our goals had been set in motion, we kept Citibank’s team involved every step of the way through candor and clear communication, including frequent discussions with leadership. Ultimately, encouraging an alliance partnership was – and continues to be – a joint effort between both Citibank and Cushman & Wakefield.

MEET THE TEAM

Brad Finkelstein (image)
Brad Finkelstein

Executive Account Director
New York, United States


Stáhnout VCard

Leah_Campos_Canada_Headshot.jpg
Leah Campos

Sr. Research Analyst
Toronto, Canada


Stáhnout VCard

Juana Sue A Quan Toronto Research
Juana Ross

Director, Research, GTA
Toronto, Canada


Stáhnout VCard

Joanne Cheung_2024.jpg
Joanne Cheung

Senior Director, Integrated Facilities Management, Hong Kong
Greater China


Stáhnout VCard

MORE STORIES LIKE THIS ONE

Office (image)
Boehringer Ingelheim • Life Sciences
Improved Procurement, MRO Warehouse Processes Maximize Production Uptime
Learn More
Avaya (image)
Avaya • Technology
Financial Restructuring and Transformation
Learn More
Unilever (image)
Unilever • Consumer Goods
New Unilever North America HQ: Testimony to Brand Strength and Our Cross-Service Platform
Learn More

Featured Services

Global Occupier Services (GOS)
Future-proof your portfolio. Create inspiring on-site experiences. Unlock the potential of your real estate.
Learn More
Valuation & Advisory
Cushman & Wakefield India is one of the leading International Property Consultants for providing Valuation and Advisory Services.
Learn more
Integrated Portfolio Management

Integrated Portfolio Management involves all aspects of lease management across client portfolios. We add value by partnering with our clients and embedding ourselves within their business, resulting in better negotiation outcomes and maximising value.

Learn More

Společnost Cushman & Wakefield používá soubory cookie za účelem provedení analýzy provozu na svých stránkách, aby mohla svým zákazníkům zajistit ten nejlepší zážitek. Pro vyslovení vašeho souhlasu zavřete toto dialogové okno, nebo navštivte naši domovskou stránku a zjistěte více:
Upozornění týkající se souborů cookie:

MORE OPTIONS
Souhlasit a zavřít
These cookies ensure that our website performs as expected,for example website traffic load is balanced across our servers to prevent our website from crashing during particularly high usage.
These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. These cookies do not gather any information about you that could be used for advertising or remember where you have been on the internet.
These cookies allow us to work with our marketing partners to understand which ads or links you have clicked on before arriving on our website or to help us make our advertising more relevant to you.
Přijmout vše
Odmítnout vše
Uložit nastavení