The Global Occupant Services area has two main lines of services:
• Facilities Management
• Project Development Services - Real Estate Project and Development Services
Facilities Management
Matheus Cardoso, General Director of Operations and GOS in Brazil, says that Facilities Management is in Cushman & Wakefield's DNA: ''We need to remember that Cushman & Wakefield started its activities in Brazil 28 years ago, precisely offering this type of service to one of the largest financial institutions in the country. We are very strong in this area, and we have all the global support to offer a high standard service locally’’, he says.
Project Development Services - Real Estate Project and Development Services
This service has been an area with continuous growth in the company, 20% per year, adding ever larger and more sophisticated projects.
Cushman & Wakefield's GOS area is constantly evolving, connected to new technologies and new customer needs, which is why it will continue to add new services and adapt, but the main thing is to continue providing an excellent service: ''We have many technological solutions cutting edge to bring from our headquarters to Brazil, and we bet a lot on that too'', reveals Matheus.
Cushman & Wakefield has the distinction of being a company with a complete portfolio of services focused on real estate, which is why it offers GOS clients more complete and integrated solutions. One of the area's objectives is to increase its share of wallet with regional customers in South America and this will certainly leverage results in Brazil and regionally.
GOS can generate significant savings for occupants
In addition, both Facilities Management and Project Development Services can generate significant financial savings for customers. In Facilities Management, for example, we had cases of savings between 10% and 50% through more efficient management, depending on the area managed (maintenance, energy efficiency, utilities, etc.). In Project Development Services, when it comes to projects and works where we focus on the 3 essential pillars – Quality, Schedule and Budget, this becomes even clearer, as the added value is delivered through Value-to-Fee: ''We usually deliver a savings of 1 to 7 times the amount spent on management'', concludes Cardoso.
