How Auckland Council Renovated Their Call Centre Without Disrupting Their Operations

Auckland Council requested Cushman & Wakefield to help refurbish three floors of the civic building in Manukau. These three floors were to be populated by their call centre staff who were previously located throughout the country.

The refurbishment was to be delivered in phases through a quick turnaround approach so that the building remained fully functional during the construction. Construction began in June 2017 and was projected to be completed by September 2017.

We made use of both in-house and external contractors to work on the office renovation. As a result of this combined effort, all demolition work was completed within hours preventing any disruption in operations. In addition, we had a permanent on-site project manager to ensure that all issues were resolved quickly.

Cushman & Wakefield’s collaborative approach and open communication allowed the team to deliver the project on time, within budget, and at a high standard.