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Operationalizing Culture: Redefining Workplace Experience

4/29/2024

In this episode of The Team Around the Table, Bryan Jacobs, President, Growth & Strategy, Global Occupier Services, talks with Chief Experience Officer Suzanne Mehta. Together, they explore the parallels between consumer brand loyalty and employee affection towards their employers. It’s a conversation about operationalizing workplace experience in the age of hybrid work, where employees—and their well-being—are at the center of it all.

Five Lessons Learned from Operationalizing Culture: Redefining Workplace Experience


  1. The definition of workplace experience has changed. Workplace experience has shifted from amenity-focused workplaces to productivity-focused environments that prioritize the well-being and overall experience of employees—especially in the context of hybrid work.

  2. Operationalizing workplace experience means more than having friendly staff with great customer service skills It also means hiring individuals with operational savvy who can help implement efficient processes that contribute to a well-functioning office.

  3. Workplace experience centers on employee well-being and contributes to your company culture. A strategic workplace experience emphasizes the care of employees by providing the resources and support to help them feel productive and engaged, which contributes to company culture and overall well-being.

  4. Collaboration, flexibility, and a willingness to experiment are the three key traits of organizations with successful workplace experience initiatives. Successful organizations understand the importance of observing and listening to their employees. They’re not afraid to make mistakes, and they’re willing to try multiple approaches to find out what solutions make the most sense.

  5. Your workplace environment can be an enabler to talent engagement and retention. Real estate—following the occupancy of a building and determining what spaces are meaningful for people—plays a critical role to keep employees feeling engaged and productive in the office.
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About Global Occupier Services
We deliver comprehensive real estate solutions to the world’s largest occupiers. These solutions include workplace strategy, portfolio management, transaction management, project management, and integrated facilities management.
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Meet the Participants

Bryan Jacobs (image)
Bryan Jacobs

President - Global IFM
Costa Mesa, United States


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Suzanne Mehta (image)
Suzanne Mehta

Platform Operations & Strategy Leader
Chicago, United States


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