These types of audits assess both operational and administrative processes to identify potential failures, risks, and opportunities for improvement, focusing on the following areas:
- Workplace safety: verification of documentation that proves compliance with regulations and legislation, including risk prevention programs, health and safety plans, personal protective equipment policies, and worker training protocols.
- Soft services: cleaning, property security, front desk/reception services, food and beverage supply, landscaping and gardening, pest control and parking management.
- Hard services: HVAC systems (heating, ventilation, and air conditioning), lighting, electrical and mechanical systems, fire safety systems and building maintenance.
Why conduct a process audit?
- Performance improvement: the audit helps identify gaps between documented procedures and actual practices. This allows for optimization and continuous improvement of organizational performance.
- Risk and failure detection: audits help uncover process risks and failures, enabling preventive measures to avoid future issues.
- Compliance with standards: audits verify whether the company is meeting legal requirements or internal benchmarks, ensuring that critical processes operate as intended.
- Knowledge retention: they help preserve institutional knowledge, especially important in environments with high staff turnover, ensuring process continuity..
It’s essential that all identified improvement opportunities and non-conformities are documented in a report and followed up with clear action plans. This not only mitigates potential risks or negative outcomes but also strengthens overall business performance.