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Mission Critical Facility and Operations Management focuses on maximum availability and failure mitigation preventing financial, reputational and even health risks


Mission Critical Facility and Operations Management focuses on maximum availability and failure mitigation preventing financial, reputational and even health risks.

We are surrounded by mission-critical environments in our daily lives, when we make a digital payment, use our cell phones, use the internet, watch TV and streaming videos and even more importantly in many healthcare services.

The Mission Critical Facilities and Operations Management service differs from the conventional one precisely because they encompass processes, procedures and specialized labor for each need, applying concepts of business continuity, disaster prevention and contingencies that reduce the chances of unavailability and failure. to very low percentages and even if they do occur, they are covered by structures.

Critical mission areas

An environment considered critical is any physical space that houses equipment, materials, facilities and other infrastructure essential for the operation of the company or business, which contains items that need special care. They are places where any problem that causes interruption or improper operation can generate financial, reputational damage or both.

For these environments, it is recommended to evaluate alternative sources of energy, water, gases, often independently of the concessionaire's networks, in order to obtain the least possibility of failure or unavailability. For some equipment, a complete and ready-to-operate backup is required in a few seconds or even both 100% active in parallel to fully mitigate the possibility of failure at each stage of the infrastructure.

The areas considered critical vary according to the segment of operation and can even be certified according to the levels of redundancy and contingency of the facilities, the most common are:

  • Data centers: places that house the databases, servers, processing centers and control systems. For most companies, data centers are considered the main mission-critical environments, as they are the heart of the business and therefore must be protected to avoid incidents. Without them, the systems necessary for the operation are compromised.
  • Banks, Brokers and Trading Centers: Many have their servers or areas of operation that are very critical and require very high speed and availability, so it is essential that the infrastructure be treated as mission-critical environments for the best reliability.

  • Hospitals and Laboratories: In these typically critical environments, we have areas of Surgical Centers, ICU rooms, special treatment centers, among others, such as research and analysis laboratories areas that are treated as critical environment.

  • Call Centers: Demand, call or emergency service environments are also considered critical high-availability environments for business operations.

Also considered mission-critical environments, communication centers (cell phones, telephone, internet), transmission and production centers (TV, Radio and Studios)

Mission-critical environments need a reliable and specialized professional workforce, with a lot of preventive focus to anticipate the possibility of problems. Mission Critical Management teams must anticipate all possible failures and structure contingencies for successful operations, from design to day-to-day operations”, explains Satoshi Franco Yadoya, Director of Business Development at Cushman & Wakefield.

Critical mission management

And it is precisely for all the complexity of keeping the vital part of a business safe, added to the enormous risks of incidents, mitigation of human errors and possible failures, that guaranteeing a qualified workforce is essential.
Some of the Mission Critical Facility Management assignments are:

• Strategic planning of conservation, preventive and corrective maintenance of all equipment, systems and infrastructure

• Continuous training of the team to update best practices, ensuring the functioning of all processes

• Failure simulation and testing of contingencies and redundancies

• Efficient crisis management plan

• Application of monitoring and automation technologies for greater system reliability and predictability

Mission Critical Facility Management Cushman & Wakefield

Working in a planned and skillful way to manage critical environments is essential in mitigating business risks. Through tailor-made strategies in its wide range of operations with global experience and extensive local reputation, Cushman & Wakefield has Facility Management services for Mission Critical environments and project and works management adapted to each client profile.

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