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Facility Management 3 pillars evaluated in the process audit

Rodrigo Costev • 4/23/2024

Process auditing is an essential practice to ensure the efficiency and compliance of the company's internal procedures. Therefore, it is part of our strategy in Facility Management operations to carry out a detailed and systematic assessment of the organization's procedures, policies and internal controls.

By carrying out process audits we can identify possible failures, risks and opportunities for improvement. In this assessment we cover the operational and administrative processes to enhance the Facility Management operation.

To maintain the impartiality of the audits, they are coordinated by our Corporate Engineering, which prepares an annual process audit program that covers all Facilities Management operations.

During the audits, the management of the following topics is evaluated:

Work safety: documentation that proves compliance with standards and legislation such as Risk Management Program (PGR), Occupational Health Medical Control Program (PCMSO), Preliminary Risk Analysis (APR), Personal Protective Equipment (PPE) ) and mandatory training for employees.

Soft services: cleaning, property security, reception, food and beverage supply, gardening and landscaping, pest control and parking management.

Hard services: HVAC systems (heating, ventilation and air conditioning), lighting, electrical and mechanical, fire safety systems and building maintenance.

Why carry out a process audit?
1. Performance improvement: the audit seeks to identify conformities between what is described in the processes and what happens in practice. This allows you to find opportunities for improvement and optimize the organization's performance.
2. Identification of risks and failures: through auditing, it is possible to identify risks and failures in processes, allowing the adoption of preventive measures to avoid future problems.
3. Compliance with standards: the audit also checks whether the company is complying with established standards, whether by force of legislation or to ensure that critical processes function perfectly.
4. Preservation of knowledge: prevents the loss of knowledge due to employee turnover, ensuring the continuity of processes.

It is important to highlight that in Cushman & Wakefield process audits, all opportunities for improvement and non-conformities highlighted are recorded in a report and addressed in action plans in order to mitigate potential risks or undesirable effects for the organization and enhance the client's business.

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