In our latest content, we cover concepts and pillars practiced by Cushman & Wakefield experts in their vast trajectory in implementing Facilities Management services and experiences in customizing FM projects.
In this article we will cover a little about how the implementation of new operations works.
Starting from a basic premise that “no operation is the same as another'', and with each new implementation we need to pay attention to details and particularities, we can say that with each project we find differences in processes, needs and understanding of all the stakeholders involved. the theme.
We separate the process into stages, in order to provide an understanding of the project with adequate time for each phase.
Denis Silva, Operations Portfolio Manager, explains that there are two working perspectives, the first deals with mapping and operationalization, stages where at the same time as the team evolves its understanding of needs, it begins to operationalize management actions.
The second stage seeks to evolve this operation through best practices and process renewal.
Let's go through the steps:
1) Start of the project: this first step aims to provide knowledge to the management teams. This happens through data mapping, seeking information and establishing the first work standards. A positive agenda and surveys are essential at this stage.
2) Preparation actions: at this time our experts focus on structuring processes so that facilities management actions have the appropriate requirements for each topic under management. It is also time to revisit existing workflows in order to apply improvement if the need is identified.
3) Practice and monitoring: this is the moment when we adopt the revised processes, new flows and we will have a basis of understanding whether the changes applied had the expected effect, it is also an excellent moment to evaluate the adaptation of customers, maintainers and other stakeholders linked to the FM.
4) With the processes implemented, the management team can continue the concept of continuous improvement, applying PDCA in the search for efficiency in each process. It is time to plan the indicators and prepare the management reports that will provide all the information that demonstrates performance of the operation.
From this stage onwards, Cushman & Wakefield specialists drive continuous improvement of the operation, and apply the best management concepts, favoring:
• Adequate division between the areas involved in facilities management;
• Management concept consistent with the needs of the operation;
• Appropriate techniques for monitoring and evaluating performance;
• Use of demand control technology such as “Portal Facilities”, a tool developed by Cushman & Wakefield for total control of Soft and Hard Services actions;
• Customized reports tailored to each client's needs, using BI tools.
This is the Cushman & Wakefield methodology, focused on bringing consistent results to clients in a fluid, organized and efficient way.
Cushman & Wakefield is prepared to support the most diverse solutions applied to the real estate market. Count on our experts for a suitable and personalized design for your operation.
