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REPORT

From Flex to Managed: Evolution of the Flex Space Industry

The evolution of the flex segment in India’s office market has been a story of rapid transformation. The flex space operator footprint surged by 23% in 2022 and 18% in 2023, marking the sharpest rise seen in history! With H1-24 already adding about 5 MSF to the total inventory, 2024 continues to maintain this momentum.

Unlocking the Future of Work: Managed Office Spaces in India

Today, the flex segment is a mega trend in India’s commercial real estate market. Delving deep into a decade of evolution and rapid transformation reveals a significant shift towards managed office spaces (MOS). This transformation is driven by changing occupier needs and a growing demand for flexibility, customization, and quality.

India has witnessed a significant surge in flex stock, with the total footprint of flex space operators increasing 2X in merely 5 years, ending 2023. Moreover, with H1-24 already adding 5 MSF to the total inventory, 2024 has sustained this momentum. 

The absorption of flex seats in India has touched a record high post Covid. From 85,000+ seats taken-up in flex workspace across the top-8 cities in 2021, that number has consistently and significantly gone up to 155,000+ seats take-up in 2023, an encouraging 35% CAGR growth. Moreover, H1 2024 has already reached nearly 70% of full year 2023, the annual number this year is likely to record a new high, highlighting the robust absorption trend.

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A decade ago, specialized flex offices entered India’s commercial real estate market. Initially, guised as business centers, they offered formal office spaces and private cabins. This was followed by the coworking model featuring a social working environment including hot desks and private offices. The latest phase of this evolution entails the fast emergence of “Managed Office Spaces” featuring highly curated offerings that build enterprise trust in the operator. These custom-built offices allow full control, shorter lease tenures, and enhanced productivity through technology.

Growing occupier demand for this fast-emerging MOS model is driven by key factors such as flexible leasing, diversification of occupiers beyond the tech industry, easy opportunities for scalability and geographic expansion; as well as value-add services focused on employee well-being. A key differentiator is that MOS providers are now focusing on delivering high-quality, Grade-A buildings with top-notch amenities and sustainability features, all while keeping a people-centric approach at the forefront. Consequently, apart from top-tier operators, local operators today are also shifting focus from Grade-B to Grade-A assets reflecting a "Flight to Quality" leasing strategy. 
As we navigate the future of work, MOS is revolutionizing the flex industry, offering tailored office real estate solutions and add-on product offerings. Are you ready for this next wave in flexible workspaces? 

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