Excellence in Action: How Bank of America Is Navigating the Now

Five Lessons Learned from Excellence in Action: How Bank of America Is Navigating the Now

1. Flight to quality is redefining real estate. Bank of America’s move to Chicago's 110 N. Wacker Dr. symbolizes a broader industry trend: the flight to quality. Consolidating 20 locations into a state-of-the-art tower required significant investment and years of strategic planning. By consolidating multiple locations into high-quality, strategically designed spaces, organizations can modernize operations, enhance employee experiences and better align with business goals. These high-quality buildings not only modernize the workplace but also act as a magnet for talent by blending prime locations and amenities that support work-life balance.
   
   
2. Workplace design thrives on collaboration. Integrating real estate with HR and other business lines ensures that every workplace meets specific employee and business needs. Tools like satisfaction surveys and design labs test innovative setups, making each square foot purposeful and aligned with how teams operate.
   
   
3. Tailored experiences keep employees engaged. Modern employees expect more than just a functional workplace. Tailored experiences, like enhanced wayfinding and curated events, foster community and purpose. These efforts make workplaces "sticky," encouraging employees to return while fostering a sense of community and purpose.
   
   
4. Sustainability is a collective effort. With 75% of its portfolio leased, Bank of America partners with landlords to meet ambitious environmental goals. Efforts like composting initiatives showcase how occupiers and landlords must work together to achieve sustainability milestones and reinforce community responsibility.
   
   
5. Change management is a continuous journey. Adapting workplaces for evolving needs—whether moving to flexible seating or introducing new spatial concepts like informal “living rooms”—requires thoughtful change.

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