Share: Share on Facebook Share on Twitter Share on LinkedIn I recommend visiting cushmanwakefield.com to read:%0A%0A {0} %0A%0A {1}

Cushman & Wakefield Makes UK Customer Experience Appointment

20/01/2021
  • Michelle Gloder joins the firm’s UK Asset Services team as Head of Customer Experience from Dixons Carphone

Cushman & Wakefield has appointed customer experience specialist Michelle Gloder as Head of Customer Experience within its UK Asset Services team.

Gloder has held various strategy, design and implementation roles during her 25 years in the retail, services and telecoms sectors, including leading several projects delivering a step change in customer experience. She joins Cushman & Wakefield from Dixons Carphone where, as Head of Customer Experience, she focused on increasing business value, customer satisfaction and colleague engagement through an improved end-to-end multi-channel journey. 

Gloder will be responsible for ensuring user experience continues to sit at the heart of the advice and property management services Cushman & Wakefield’s UK Asset Services team provides to clients across all commercial property sectors.

Nick Ridley, Head of UK Asset Services at Cushman & Wakefield, said: “The unexpected events of the past year have only heightened the need for landlords to ensure their spaces are delivering the right experience for their occupiers and end users. That takes many forms from exceeding expectations on issues such as safety and wellbeing to the ways in which people interact with their workplace or retail environment. We are delighted to bring Michelle’s experience on board to benefit our clients.”

Michelle Gloder, Head of Customer Experience, in Cushman & Wakefield’s UK Asset Services team, said: “Responding successfully to expectations on service provision, particularly in the workplace, is a major focus for forward-thinking landlords and managing agents. I am very excited to be joining the Cushman & Wakefield team to help deliver the type of customer journey people increasingly expect and to support clients in leveraging the opportunities these changes present.”

 

MEDIA CONTACT

Richard Coleman, Head of Communications EMEA
Richard Coleman

Head of EMEA Communications • London

What's new

Mike Gorman
Cushman & Wakefield Continues Living Sector Expansion With Two Key UK Residential Capital Markets Hires

Cushman & Wakefield has announced two Residential Capital Markets hires in the UK as it continues to expand its Living sector team. 

Vikki McCrindle • 16/05/2024

25 Baker Street
Cushman & Wakefield Signs For New West End Office At Derwent London’s 25 Baker Street

Cushman & Wakefield has exchanged contracts on new office accommodation at 25 Baker Street, London, a brand new, Derwent London development. Baker Street will replace Portman Square as Cushman & Wakefield’s West End office from September 2025.

Richard Coleman • 08/05/2024

Gillian Bowman
Cushman & Wakefield’s UK Valuation & Advisory Team Welcomes Partner and Head of Sustainability

Gillian Bowman joins from Knight Frank to take on the role.

Vikki McCrindle • 01/05/2024

London at night
Cushman & Wakefield Makes Key UK Healthcare Appointments

Real estate services firm Cushman & Wakefield has further strengthened its UK Healthcare team with key appointments, including hiring Peter Farnes formerly a Senior Director at CBRE.

Vikki McCrindle • 24/04/2024

MArk Hingston
Cushman & Wakefield Appoints Mark Hingston As Managing Director, Asset Services EMEA

Cushman & Wakefield has promoted Mark Hingston to Managing Director, Asset Services EMEA.

Richard Coleman • 22/04/2024

Frederic-Le-Fichoux-Webcard
Cushman & Wakefield Promotes Frederic Le Fichoux To Head of Hotel Transactions EMEA

Real estate services firm Cushman & Wakefield has promoted Frederic Le Fichoux to Head of Hotel Transactions EMEA.

Vikki McCrindle • 10/04/2024

Building-750x456
Cushman & Wakefield Announces UK Specialist Markets Valuation & Advisory Lead

Real estate services firm, Cushman & Wakefield, has today announced that Jonathan Stickells has been appointed to head up its national Specialist Markets Valuation & Advisory team.

Richard Coleman • 13/03/2024

UK Budget Response
Making Room: Unpacking The 2024 Spring Budget

There were plenty of rumours swirling in the week leading up to the election ranging from “how far would Jeremy Hunt look to cut taxes?” to “would Rishi Sunak use the Budget to call a snap election?”

Daryl Perry • 07/03/2024

London-Skyline
Active Requirements In Central London Office Market Reach All-Time High

Tracked active demand for Central London office space reached an all-time high at the turn of the year, after take-up in 2023 exceeded forecasts in 2023 to record 9.62 million sq ft, according to Cushman & Wakefield.

14/02/2024

Chad-Davies
Cushman & Wakefield Appoints Chad Davies To Lead UK Regional Valuation & Advisory

Real estate services firm Cushman & Wakefield has appointed Chad Davies as Head of UK Regions, Valuation & Advisory.

12/02/2024

Chloe-Garth-and-Rory-MacGregor-Life-Sciences-Webcard
Cushman & Wakefield Further Strengthens it's UK Life Sciences Capabilities with Two Key Appointments

Global real estate services firm Cushman & Wakefield has further strengthened the specialist advice it provides to clients in the UK Life Sciences sector with two key appointments.

31/01/2024

M-Woolfitt-CardImg
Cushman & Wakefield Further Strengthens Its Hospitality Team With Partner Hire

Global real estate services firm Cushman & Wakefield has further strengthened the specialist advice it provides to clients in the UK Hospitality sector by bringing Mark Woolfitt back to the firm.

29/01/2024

With your permission we and our partners would like to use cookies in order to access and record information and process personal data, such as unique identifiers and standard information sent by a device to ensure our website performs as expected, to develop and improve our products, and for advertising and insight purposes.

Alternatively click on More Options and select your preferences before providing or refusing consent. Some processing of your personal data may not require your consent, but you have a right to object to such processing.

You can change your preferences at any time by returning to this site or clicking on Cookies.
MORE OPTIONS
Agree and Close
These cookies ensure that our website performs as expected,for example website traffic load is balanced across our servers to prevent our website from crashing during particularly high usage.
These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. These cookies do not gather any information about you that could be used for advertising or remember where you have been on the internet.
These cookies allow us to work with our marketing partners to understand which ads or links you have clicked on before arriving on our website or to help us make our advertising more relevant to you.
Agree All
Reject All
SAVE SETTINGS