Integrated Facilities Management (IFM)

Your business is unique, and the experience of being in your facilities should be too. 

We foster a close partnership with our clients to develop integrated facilities management programs that are tailored to specific business goals and informed by data driven insights.  We help you make the connection between the human experience on site, and the behind-the-scenes operations that support them, by bringing together both operational IoT data sources and industry-leading toolsets that uncover insights about employees’ workplace experiences.  By connecting this data, we can help create a continuous improvement loop that influences all aspects of the facility and its occupants: Cost, asset life, facility uptime, customer service, employee retention and alignment of onsite experiences with brand.

We execute the bespoke solution for your organization, employees and customers, consistently driving economies, efficiencies and shared experiences. 

Daily execution is grounded in operational excellence and supported by deep investment in a world-class FM center of excellence and support. At Cushman & Wakefield, we have services and product for whatever your FM business challenges are, from single function or specialty solutions to holistic, enterprise outsourcing. 

We create bespoke outsourcing solutions for leading companies around the world. Our on-site teams are supported by deep investment in an FM Center of Excellence and experience gained as the industry’s largest self-performance business. New technologies help on-site teams optimize building operations and deliver service excellence. This end-to-end model delivers significant cost savings, provides better business intelligence, reinforces safe workplace environments and creates user experiences that reinforce your positive corporate brand.

Unique to Cushman & Wakefield are three global Operations Hubs that provide the backbone of consistent operations.  Each is comprised of multi-disciplined, connected teams of facilities and real estate professionals that partner with on-site/in-market teams to deliver fully integrated services for facilities management, portfolio administration, project services, and transaction management. The scalable Operations Hubs solution also provides 24/7 support for responsive service, work order management, standardized processes, technology and reporting. 

Our partnership with clients is rooted in a transparent commercial model
Unique in the industry is our commitment to transparent and value-focused commercials. Too many legacy commercial practices have works against collaboration between client and provider.  We balance the cost of the platform and infrastructure required to deliver best-in-class service with your commercial realities, fostering a partnership approach to the most complex FM issues.  We work with you to define the measurements of value and corresponding rewards, incentivizing upside for everyone.  Our burden rate and expenses are open-book and based on actual cost vs. blended or budgeted costs which can be higher, or misleading. Similarly, we disclose all supply chain rebates. And last but not least, our flexible technology solutions integrate the best of the marketplace with your own systems. With Cushman & Wakefield, you’re never hostage to a home-grown solution. 

Integrated Facilities Management (IFM) Services
Cushman & Wakefield has the facilities expertise and flexible account team and contractual structures to meet your facility needs – Whether you need on-demand expertise for maintenance and projects; a dedicated team to keep your building, campus or portfolio safe, clean, and running smoothly; or are ready to fully outsource your regional or global owner-occupied portfolio.